Refund policy

MB Styles Return Policy

We want you to love your MB Styles accessories, but if you're not completely satisfied, we’re here to help!

Returns

If your item is unused, in its original condition, and purchased directly from MB Styles, you may return it within 14 days upon delivery. Customers are responsible for return shipping costs.

Please note:

  • Please reach out to support@mb-styles.com to get Return Authorization before sending packages back.

  • When returning an item, customers must choose their own shipping method, as we do not provide return labels. We strongly recommend using a trackable shipping option to ensure your return reaches us safely.

  • E-Gift Cards: These are non-returnable and cannot be refunded.

Warranty

MB Styles offers a 2-month warranty from delivery!

Covered:

  • Defective clasps or closures

  • Broken chains due to faulty construction

  • Issues present upon arrival

Not Covered:

  • Normal wear and tear

  • Accidental damage or improper care

  • Damage from pulling, snagging, or daily wear

  • Lost items or third-party repairs

Clasp breakage after wear is considered wear and tear unless deemed a manufacturing defect.

Warranty claims must be submitted within 2 months with your order number and photos/video.

How to Initiate a Return

To request a return, email support@mb-styles.com with your order details and reason for return. You’ll receive instructions on how to proceed. Once we receive your return, please allow up to 5 business days for processing. An email confirmation will be sent once your return is complete, and funds may take an additional 3-5 business days to be credited to your account.

Gift Card Returns

If you return an item purchased with a gift card, you will receive a new MB Styles gift card for the value of the returned merchandise.

Damaged, Incorrect, or Missing Items

We take quality seriously! If your item arrives damaged, incorrect, or missing, please contact support@mb-styles.com right away, and we’ll make it right.

Price Adjustments

MB Styles does not offer refunds or adjustments for price differences after purchase.

If you have any questions, don’t hesitate to reach out, we’re happy to assist!